FAQ

Support for Online Diabetes Education University Student Center

Please check the Frequently Asked Questions (FAQs) below to see if you can find an answer to your question(s).

Need Technical Support?

Contact our online support services team at:
Phone – (530) 893-8635
Email – susan@diabetesed.net
Support hours are 9:00 AM to 5:00 PM, Pacific Standard Time, Monday through Friday, excluding Federal Holidays.

 

Frequently Asked Questions

Course Information

How do the online classes work? 

Each course has a narrated PowerPoint presentation and podcast that you can listen to anytime for a year after the purchase date.  Each course includes printable resources and handouts.

After each course there is a short survey and test associated with the course.  After you complete the test, you can print your CE certificate.

What devices can I view these courses on?

All of our courses can be viewed on a Mac, PC, IPAD, Tablet, Iphone, or Android.

What is the best web browser to view your courses? 

Recommended Browser versions:

  • Firefox 35 or above
  • Chrome 40 or above
  • Safari 6 or above
  • Internet Explorer 9 or above 

The presentation is not working what can I do?

  • Once you launch the course, you will see four icons (presentation, podcast, survey and test).  Make sure you click on the presentation icon.  
  • Make sure you are using the recommended browser and updated version (see above)
  • Clear all of your browsing history and cache files.  In most computer-based browsers, to open menus used to clear your cache, cookies, and history, press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac).  

How long will it take me to complete my courses? 

Because every student works at their own pace,  it is difficult to establish a concrete time table.  For example – If one class is worth 1.5 CEs, it should take you approximately 1 ½  hours to complete the course.

Do these courses include handouts? 

Yes, for each course there is a powerpoint handout located underneath your course in a section entitled “Resources.”  All resources can be downloaded by selecting the "download" option underneath the specific resource. Once the resource is downloaded, you can then print the document.

Student Login Information

Where do I locate my classes in the student center? 

Click on the Student Login box located in the upper right hand corner of the DES home webpage. Login with your username and password.  Here is a direct link to login to your student center.

I forgot my user name or password, what do I do?

On the Sign in page under "Student Login" there is a link entitled "forgot password."  Click on that link and a reset email will automatically be sent to you.

Student Center Information

Courses can be found in three separate areas in your student center:

  • My Items - Active and open courses
  • Enrolled Courses - Individual courses
  • Enrolled Programs - Courses that are part of a program or Level will be displayed here with the status of Active or Completed
  • Completed Courses - Courses that you have completed

How do I view course content?

  • Go to "My Items" and then select "Dashboard"
  • Go to "Enrolled Courses or Enrolled Programs"
  • Find the specific course and click on the course name
  • Launch any course by clicking on the purple arrow button
  • The presentation will begin automatically

Can I go back into my classes after I have completed them? 

Yes, you have one year to go through the courses as many times as you like.  Your courses are active for one year from the purchase date.

What if I don't pass an exam, can I retake it?

You can retake an exam as many times as needed until you pass.  The passing score is 80%.

How can I see what questions I got wrong on the test?

Yo can view the result of your test questions after you finish the test under the "Test Analysis" tab.  If you want to see the question you got wrong, just click on the number of the question (there is a link attached).  The system will take you back to that specific question.  Our system is not designed to give you the correct answer because you can go back into the test and retake it.

Are there podcasts? 

Yes, each course has a podcast that you can listen to on any mobile device.  The podcasts are located underneath each presentation within the course.

Do you have detailed instructions for your Online University Students? 

On the Dashboard of your student center you can access the "Tour" option.  This tour will guide you through the important menus and functions available in the university.

Certification Information

How do I print my CE certificate?  After completing each course you will be asked to complete a test associated with the course and a brief survey.  After the survey is complete, you can print your CE certificate.  We recommend keeping these certificates in a safe place.

On your "Dashboard" under the "Completed Items" section you will see a red Print Certificate icon.  Click on the Print Certificate icon under the specific course that you have completed.

What if I see incorrect information on my certificate?

You can change this information in your user profile.  Click on your name in the upper left hand side of your student center. 

Click on the green "Edit" button in the upper right hand corner. Select the "Personal" tab.  Update your information and select the "save" button on the bottom of the screen.

Are your programs accredited? 

We are an approved provider by the California Board of Registered Nursing, and the Commission on Dietetic Registration (CDR).  Since these programs are approved by the CDR, it satisfies the CE requirements for the CDE®* regardless of your profession.**

Live Webinars

If I miss the “live webinar”, can I still listen to it later? 

Yes, all of our live webinars are uploaded into your student center approximately 4 hours after it airs.

What if I want to attend a live webinar, but I have computer issues?

Contact GoToWebinar at (855) 352-9002 they can troubleshoot any technical issues you are experiencing.

Technical Difficulties

Who do I call if I am having technical difficulties with my student center? 

Diabetes Education Services at (530) 893-8635.  Their support hours are 9:00 a.m. – 5:00 p.m. Pacific Standard Time, Monday – Friday, excluding holidays. Here is link to the Help Page.

What does the due date indicate under my class status? 

This date indicates the day your classes will expire.  If you require a class extension, please contact Diabetes Education Services at (530) 893-8635 or click here to purchase an extension.

I am receiving a message "you do not have access to these courses."  

This message indicates your courses have expired.  Your courses are in your student center for one year after the purchase date.  Please contact Diabetes Education Services at (530) 893-8635 for assistance.

CDE Exam Information

Where do I register to take the CDE® Exam? 

Please visit www.NCBDE.org to find out examination fees, examination windows and specific testing dates.  Or you can visit our Preparing for CDE® Resource Page.

 

Click here to go back to online courses


Thank you so much for your business.

 

 Beverly Thomassian, RN, MPH, CDE, BC-ADM
 www.DiabetesEd.net